Krunal Aire

Provided expert onsite and remote technical support, managing hardware/software installations, user onboarding/offboarding, and system troubleshooting for all FMC employees.

Executed proactive infrastructure maintenance and compliance tasks, enhancing system reliability and adhering to stringent IT governance policies.

Delivered Level 1/2 hardware and software support across a wide range of systems, including mobile devices and specialized business applications, resolving complex issues efficiently.

Coordinated and managed technical setups for critical town hall meetings and corporate events, ensuring flawless audio-visual and connectivity experiences.

Managed accurate IT asset inventory and oversaw secure disposal processes, optimizing resource allocation and minimizing security risks.

Leveraged IT Service Management tools, including ServiceNow, to streamline support workflows, track incidents, and improve service delivery efficiency.

Provided advanced technical support to VIP users, identifying and resolving complex hardware and software issues for senior executives, minimizing critical downtime.

Consistently achieved 100% resolution of support tickets within defined Service Level Agreements (SLAs), significantly improving user satisfaction for high-priority incidents.

Managed IT asset lifecycle, including allocation and tracking, ensuring efficient resource utilization and compliance with inventory policies for a large corporate environment.

Developed and maintained IT resource forecasts for new joiners, ensuring timely provisioning of hardware and software, supporting smooth onboarding for 50+ new hires monthly.

Standardized incident reporting and tracking using ServiceNow, enhancing visibility and accelerating resolution for all IT-related issues.

Provided specialized support for iPad and iPhone devices, including configuration and installation of critical business applications, maintaining mobile productivity for VIPs.

Trained and mentored a team of 10+ IT engineers, setting clear objectives and providing continuous guidance to enhance team performance and conflict resolution.

Provided dedicated VIP support to senior executives (CEO, VP, President), ensuring immediate resolution of critical IT issues and maintaining executive productivity.

Implemented and managed patch deployment and antivirus solutions, protecting over 500 endpoints from vulnerabilities and malware threats.

Performed hardening and imaging of diverse endpoints (desktops, laptops, MacBooks) in compliance with enterprise guidelines, enhancing security and standardization.

Utilized advanced remote support tools like Microsoft Teams and Bomgar to efficiently diagnose and resolve user issues, reducing on-site visit requirements by 30%.

Conducted regular follow-ups on pending tickets, collaborating with engineers to accelerate resolution rates and reduce backlog by 15%.

Collaborated with IT managers to assess system requirements and propose tailored hardware/software solutions, improving infrastructure efficiency for multiple clients.

Designed and implemented custom computer hardware configurations, optimizing performance and reliability for diverse client needs.

Diagnosed and resolved a wide range of complex hardware and software issues, reducing system downtime by an estimated 20% for clients.

Managed installation, upgrades, and troubleshooting for Windows OS (7, 8, 10) and Microsoft Office 365, supporting critical business applications for multiple clients.

Led and mentored a team of 5+ IT support personnel, providing guidance and technical expertise to resolve complex issues and improve team capabilities.

Coordinated with vendor partners to resolve warranty issues and escalated technical problems, ensuring timely resolution and minimizing client impact.